Refund Policy

Form Master is a professional and efficient spreadsheet editing tool with built-in templates, smart formatting, and cloud sync features, allowing you to manage data easily anytime, anywhere.

We value every user and are constantly iterating and polishing the software to meet your needs. Therefore, we are confident that you love Form Master as much as we do and purchase a membership.

We also understand that sometimes you may have different expectations of the product. Although the possibility of this happening is very small, if you have this idea, please be aware of the following terms related to product returns.

    Eligible for full or partial refund:
    In the following cases, if the order is within 7 days, the user can provide the order number and explain it to us, and we will refund you.
  • 1. The user makes repeated purchases in the same period due to misoperation.
  • 2. After canceling the subscription, the automatic renewal fee still needs to be paid.
  • 3. When technical problems occur, we do not provide an effective solution.
    Situations where no refund is given:
    Users cannot get a refund in the following cases.
  • 1. The refund request exceeds the 7-day refund guarantee period, for example, submitting a refund request on the 8th day from the date of purchase.
  • 2. Unable to meet your suggestions for the product. We encourage you to read the product details and try the experience before making a final purchase decision.
  • 3. Due to different policies in different countries, it is necessary to apply for tax refund.
  • 4. Refund request for inability to use the software due to misoperation or poor operating system.
  • 5. Request for refund of the difference between the price you have paid and the promotional price.
  • 6. Refund request after you have completed the required operations with our products.
  • 7. Refund request for membership purchased from other platforms or dealers.
  • 8. Unreasonable refund requests.
  • 9. Refund requests due to technical issues and refusal to cooperate with us to provide detailed information (such as screenshots, log files, etc.) to track the problem and provide solutions.
  • 10. If you purchased through the App Store, you can only apply for a refund if you comply with the relevant terms of the Apple Store. For details of the refund policy and refund steps, please refer to:https://support.apple.com/en-us/118223

If the refund is approved, we will process your refund within 7 working days.